Terms

• Only give out certificates for things people actually did.
• What you send is yours. We just deliver it and keep it checkable.
• Certificates you've already sent stay live, whatever happens to your account.
• Moving to a smaller plan can pause instructors. We'll say who before you do it.
• Stop whenever you like. There's no notice period and no exit fee.

You're saying, every time you press send, that the person named finished the thing named. Issuing certificates for work that didn't happen, or for qualifications you aren't entitled to award, is the one thing that gets an account closed immediately.

You also need permission to use the names and email addresses you upload. In practice that means your students knew they were taking your class, which is normally the case.

Your logo, your class names, your wording and the certificates you issue are yours. We claim nothing over them and we won't use them in our own marketing unless you tell us we can.

The site, the designs and the checking system are ours. You can use them to run your classes; you can't resell them as your own product.

The free plan covers 25 certificates a month and doesn't ask for a card. Paid plans are charged in advance, monthly or yearly, and you can cancel any time. You keep the plan until the period you've paid for runs out.

Yearly is worth saying plainly: it's cheaper because you commit for the year, and cancelling in month two doesn't refund the other ten. Pick monthly if you'd rather stay light.

Moving up a plan takes effect straight away and you're charged the difference for what's left of the period. Moving down takes effect at the end of the period you've already paid for.

If something on our side goes wrong and you couldn't send what you paid for, write to us and we'll refund it. We'd rather do that than argue about it.

Card payments are handled by Stripe, who are the seller of record for your subscription. That means your statement and your receipt come from them rather than from us, and they're the ones who work out and collect any VAT, GST or sales tax your country charges on software.

We never see or store your card. Stripe can also refund a payment on their own within 60 days if they think something has gone wrong — you don't need our permission for that, and we can't override it.

Your invoices and receipts live in the billing page inside your account, which is also where you change card, switch plan or stop.

Each plan covers a number of instructors, you included. Everyone gets their own sign-in and sends under your school's name and design.

If you move to a plan with fewer seats, the instructors past the new number stop being able to send. We keep the longest-standing ones and pause the rest — we'll tell you who before you switch, and we'll tell them why they can't send. Nothing of theirs is deleted, every certificate they already sent keeps working, and moving back up brings exactly the same people back.

Fixing a typo keeps the same certificate number and the same link, and the public page notes the date it was corrected. Nothing can be changed quietly, which is what makes a corrected certificate trustworthy.

If you withdraw a certificate, the page stays up and says it was withdrawn, with the date. We do this on purpose: an employer following an old link deserves an answer rather than a dead end.

Every certificate you send stays checkable at its link, including after you cancel or downgrade. If we ever had to stop running the service, we'd give you at least 90 days' notice and a full export of everything you've issued.

We aim to keep the site up all the time and we don't take it down for maintenance, but nobody can honestly guarantee that. If something breaks, we fix it as fast as we can.

We're not responsible for what a certificate is used for, or for decisions someone makes based on one. We deliver and verify them; we don't vouch for the teaching behind them. If we are ever found liable for something, our liability is limited to what you paid us in the previous twelve months.

You're the one issuing the certificate, so you're the one answering for what it says. If somebody comes after us over a certificate you sent — a student, an employer, a regulator — that's yours to deal with, and yours to cover.

The parts we depend on aren't ours either: payments go through Stripe, email through Resend, files through Cloudflare. When one of them has a bad day, so do we, and we can't promise a service we don't run.

Stripe handles the tax on what you pay us — that's the VAT or GST on your subscription, and it's the one tax question we've taken off your plate.

Everything else is yours. What you charge your own students, what you owe on it, whether your certificates count for anything official where you are, whether you're allowed to award them at all — none of that runs through us and none of it is something we can advise on. Sertifika is software for sending and checking certificates. It isn't an accreditation, and calling something a certificate here doesn't make it one in the eyes of anybody who matters.

You can close yours any time by writing to us. We may close an account that's being used to issue certificates for things that didn't happen, or to send anything abusive. If we do, we'll tell you why.

If we change anything here that actually affects you, we'll email you before it takes effect. Anything unclear, write to hello@getsertifika.com and a person will answer.